Question 1

How long does it take to ship my order?

Accepted Answer

Standard shipping for orders in the United States take 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3+ weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
 
Shipping Times
 
Standard US: 7 to 10 business days
Expedited US: 3 to 5 business days
Overnight US: 1 to 2 business days**Note: If the item purchased is a special item other than the order processing time is approx. 2-4 days.
 
Expedited & Overnight order cut off time is 1pm EST Monday-Friday.
 
During holidays or times of high demand, orders will take 10 - 15 business days to ship.  If the order is placed before 2:00pm EST on weekdays then the order is shipped on the same day.

Question 2

What is your return policy?

Accepted Answer

Since we print every reusable grocery bag when it is ordered we CANNOT PROCESS EXCHANGES. Please be sure to check your product selection before ordering or send us an email for questions.
 
If you are not happy with your order, please let us know within 30 days of purchase and we'll try our best to resolve the issue. Please contact us at bagandmarket@gmail.com for further information.
 
We do not issue refunds on orders that have completed payment and shipped.

Question 3

Can I cancel/modify my order?

Accepted Answer

Please note we try to be a very accommodating community, if you have issues, send us an email at bagandmarket@gmail.com and we will try our best to help.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information.

Question 5

What type of printing process is used?

Accepted Answer

All of our bags are printed by hand and custom made at the time of ordering. We primarily use screen printed heat transfer processes with eco-friendly vinyl.

Question 6

Are there any specific care instructions for the reusable shopping bags?

Accepted Answer

Yes, please follow these tips to take care of your bags:
 
Washing: Wash inside out with cold water with similar colors using a gentle cycle.
Drying: Tumble dry low or hang-dry.
Avoid using bleach and do not dry clean.

Question 7

What are your reusable grocery bags made of?

Accepted Answer

They are made of 100% eco-friendly cotton.

faq

Frequently asked questions